In this episode, we unpack the must-know insights behind selecting the right voluntary benefits outsourcing partner — a decision that can make or break your total rewards strategy. Drawing on industry research and real-world experience, we explore the key components that separate average vendors from strategic partners, including seamless technology, simplified payroll and eligibility workflows, expert consulting support, actionable analytics, and communications that actually drive engagement. Whether you’re a benefits leader wrestling with administrative complexity or striving to elevate your employee experience, this conversation highlights the practical criteria that help HR teams move beyond outsourcing as a cost-saver to make it a true competitive advantage.